Q What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing China.
5) Discounts: We offer good discounts for large quantities.
Q How can I deliver my goods?
1) Sea freight: We will update sea freight once we know your destination seaport.
2) Agent designated by client: Please inform us of the contact details of your shipping agent and we will arrange the delivery.
Q What services do you provide?
1) Your inquiry related to our products or prices will be replied within 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM support; we assist with designing customized racking solutions.
4) Professional and highly experienced engineers available to provide the best solutions.
Q What is the ordering and purchasing process?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q What are Jracking's key advantages?
1) Payment flexibility: O/A 40-60 days available.
2) Lead time: Fast delivery capability for rush orders.
3) Factory price: Competitive direct factory pricing.
4) Warranty: Two years warranty; defective or damaged parts will be replaced and sent.
Q Does Jracking have an MOQ limitation and how are tooling fees handled?
MOQ: No strict MOQ, but larger orders secure better pricing. We recommend regular orders fit at least one 20ft container (approx. 15 tons).
Tooling Fee: If a new mold is required, Jracking charges the tooling cost upfront. This cost is partially or fully refunded once order quantities reach a specific threshold.