What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
2) Lead time: Normally in 20-25 days after deposit received.
3) Sample policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer competitive discounts for large quantities.
How can I deliver my goods?
1) Sea freight: We will update sea freight rates once we know your destination seaport.
2) Agent designated by client: Please provide the contact details of your shipping agent, and we will arrange the delivery accordingly.
What services do you provide?
1) Inquiries related to our products or prices will be replied to within 12 hours.
2) Well-trained and experienced staff to address all inquiries in fluent English.
3) Full OEM & ODM support; we assist in custom engineering tailored racking designs.
4) Professional engineers dedicated to delivering the best storage solutions.
What is the process to purchase your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspection → Pay balance → Shipping.
What are your competitive advantages?
1) Flexible Payment: We can accommodate O/A terms of 40-60 days.
2) Lead Time: Expedited processing and fast delivery for rush orders.
3) Factory Direct Price: Competitive direct factory pricing.
4) Warranty: Two-year warranty with replacement parts provided for broken components.
Does Jracking have an MOQ limitation and how are tooling fees handled?
There is no strict MOQ, but larger volumes yield better pricing; we recommend standard orders fit at least one 20ft container (approx. 15 tons). Regarding tooling fees for custom molds, charges apply prior to the first order and are partially or fully refunded once specified order volume thresholds are met.