Q1
What are your trading terms and payment conditions?
Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
Lead time: Normally in 20-25 days after deposit received.
Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
Shipping port: Shanghai / Nanjing, China.
Discounts: We offer volume-based discounts for large quantities.
Q2
How can my goods be delivered?
Sea Freight: We provide real-time sea freight updates once your destination port is confirmed.
Agent Designated by Client: Provide us the contact details of your forwarding agent, and we will coordinate delivery arrangements.
Q3
What services do you provide?
Inquiries related to our products or pricing will be answered within 12 hours by experienced staff in fluent English. We provide full OEM & ODM customization services with dedicated engineering support to deliver tailored racking systems.
Q4
What is the purchasing and order process?
Design Drawing
→
Confirm Drawing
→
Quotation
→
PI
→
Confirm PI
→
30% Deposit
→
Manufacture
→
QC Inspect
→
Balance Payment
→
Shipping
Q5
What core advantages do you offer?
Flexible financing with O/A 40-60 days terms, prioritized dispatch for rush orders, direct-from-factory competitive pricing, and a standard two-year warranty with free replacement of damaged parts.
Q6
Do you have an MOQ limitation and how are tooling fees handled?
We have no strict MOQ, though optimal cost efficiency starts at a 20ft container (approx. 15 tons). Tooling fees for opening new molds are paid prior to initial production and are partially or fully refunded once order quantities reach specified targets.