Frequently Asked Questions
Q What is the standard lead time for volume orders?
Our smart factory maintains an efficient production cycle of 35-45 days, supported by over 1,000 skilled employees and a capacity of 800+ containers monthly.
Q What international quality and audit standards are satisfied?
We comply with both Japan and US quality standards, pass strict 3rd-party inspections, and regularly pass global retailer audits including Walmart, NITORI, and LOWES.
Q What grade of raw material is utilized for the shelving systems?
We exclusively use 3-month fresh high-density carbon steel from listed enterprises, never re-melted steel, offering 30% higher strength than typical market alternatives.
Q Are customizable options available for tube diameters and finishes?
Yes, our comprehensive shelving systems feature multiple tube diameter options and industry-leading surface treatment technology to fit diverse commercial and residential load applications.
Q What experience does the company hold in space storage solutions?
With over 28 years of industry leadership since 1998, we are the only publicly listed company in the space storage sector, currently serving customers in over 100 countries and regions.